We will not sell, share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.
How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email. Yes, we do use cookies, but we do not overuse them! We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.
Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
We welcome your questions and comments about privacy. If you have any questions, please email us at info@theoutsideworld.net.
Satisfaction Guarantee
The Outside World strives to delight each and every customer by providing diverse, high-quality products that will meet and exceed your expectations. If for any reason, though, you decide that a product is not suitable for your needs please feel free to return the unused, unaltered and unwashed items within 30 days of purchase for either a full refund or exchange. Returned boats will be credited minus 10% for a restocking fee. Original tags and receipts of purchase must accompany all returns. Boats must be wrapped in original shipping materials. Returns due to manufacturers defect will be handled according to the manufacturers policies.
Due to certain safety and liability issues, select hard goods items, such as climbing equipment, cannot be returned. If you have any questions concerning purchases of this nature please contact us at 1-866-375-BOAT (2628) or info@theoutsideworld.net.
Refunds will be made in a timely manner upon receipt of the returned items. Refunds will be made to the credit card used for the order. If the return is not our error, we will not refund shipping costs. If the return is in our error, we will refund shipping costs.
*Due to the cost of shipping, orders that have been shipped for free and are returned will no longer qualify for free shipping. If the item you are returning received free shipping, the original shipping cost will be deducted from the amount refunded. If you have any questions regarding our Return Policies please feel free to contact us at info@theoutsideworld.net.
Shipping Policies
The Outside World offers both standard and expedited shipping via UPS. Boats are shipped by a select group of freight companies. It is the customer’s responsibility to inspect all boats before they are signed for. We cannot be held responsible for any damage done during shipping. Please contact us if you require other shipping arrangements.
We deliver to PO Boxes as well as APO addresses through the United States Post Office. All standard shipping orders received by 12 Noon EST will be processed for shipment by the end of the second business day.
Standard Shipping
For standard shipping requests, you can expect to receive in-stock purchases within 5 to 10 business days (Business days consist of Monday thru Friday).
Standard Shipping Rates
$0 to $24.99 = $4.95
$25 to $49.99 = $6.95
$50 to $74.99 = $8.95
$75 to $98.99 = $10.95
$99 and up = FREE within the continental US
* All Oversized Items and Items over 15 lbs are excluded from Free Shipping and May Incur an Additional Shipping Charge.
Expedited Shipping
The Outside World will also gladly expedite your shipment for an additional charge.
Expedited Shipping Rates (Business days only)
3 Day Express = $15.95
2nd Day Air = $25.95
Next Day Air = $45.95
International Shipping & Handling
Unfortunately, at this time, we are unable to ship to destinations outside of the United States.
Kayak Freight
At this time, we can only ship kayaks within the continental United States. After placing your order, an Outside World representative will contact you within 24 hours to discuss your shipping options. Please review these options below before purchasing your boat. The Shipping Rate that is added to your order during check out is an estimate only, and may change depending on which shipping option you choose. The actual shipping amount is what will be charged to your credit card. Your Credit Card will not be charged until an Outside World representative has contacted you and discussed your shipping options.
There are some regions that the shipping rates for kayaks are very expensive - we reserve the right to not ship to certain parts of country. If you place an online kayak order and you are in one of these areas you will be notified about the additional costs for your approval. You know who you are, these locations typically include all coastal islands and remote locations.
*Please Note: Kevlar and Fiberglass Boats cannot be shipped. Available for In-Store Pick Up ONLY.
In most cases we can have your Kayak delivered in approximately 6 - 10 days from the time your order is placed (excluding holidays and days we are closed).
'Smaller' boat is defined as being less than 165 dimensional weight.
First Option: In store pick-up
There is no charge.
Second Option: Terminal-to-Terminal
A freight company will ship your kayak from the Outside World. You can then pick it up at your local freight company terminal. Rates will vary. This is the most economical way to ship larger touring boats. If you are buying a smaller whitewater boat, please refer to the Door-to-Door option.
Rates for larger boats:
Zone 1: approximately $100.00
Zone 2: approximately $150.00
Zone 3: approximately $200.00
Rates for smaller boats:
Zone 1: approximately $100.00
Zone 2: approximately $110.00
Zone 3: approximately $130.00
Third Option: Door-to-Door
For the smaller whitewater boats, this is a great option. Your kayak will be delivered right to your door.
Rates for larger boats:
Zone 1: approximately $200.00
Zone 2: approximately $250.00
Zone 3: approximately $300.00
Rates for smaller boats:
Zone 1: approximately $100.00
Zone 2: approximately $125.00
Zone 3: approximately $150.00
